Privacy policy
- Effective date:
- October 1, 2026
- Last updated:
- October 1, 2026
1. Scope of this policy
This policy describes how Rinova AI (“Rinova”, “we”) handles information collected through this public marketing website, including the demo request form and the server logs generated when a page is requested.
It does not govern information Rinova processes on behalf of a customer under a services agreement. Section 13 explains that distinction.
2. Information you provide directly
The only place this website asks for information is the demo request form. When you submit it, Rinova receives the fields you complete:
- First name and last name
- Work email address
- Phone number
- Organization name
- Your EHR or primary system
- Number of providers
- Your consent to be contacted about the request
The form submits directly to Rinova's customer relationship management system, Salesforce, which creates the enquiry record and then sends you to Rinova's booking calendar to choose a meeting time. Salesforce and the booking service process this information as Rinova's service providers.
The form asks you not to include patient information or other protected health information, and Rinova does not request it. Please do not enter it.
3. Information collected automatically
Like most websites, this site generates standard server request logs. Depending on the hosting provider’s configuration, those logs may include your internet protocol address, the page requested, the referring page, your browser and device type, and the time of the request. They are used to operate and secure the site.
The payer-support checkers on the Eligibility Verification and Claim Status pages run entirely in your browser. What you search for and the payers you add are held in the page only, are never sent to Rinova or to any analytics service, and are cleared when you reload or leave the page.
This website does not run advertising trackers or third-party analytics. Fonts are served from Rinova’s own domain rather than a third-party font service, so loading a page does not send a request to a font provider.
4. How Rinova uses information
Rinova uses the information described above to:
- Respond to a demo request and arrange the conversation
- Understand which services and workflows a request relates to
- Operate, maintain, secure, and improve this website
- Comply with legal obligations and enforce our terms
Rinova does not sell personal information and does not share it for cross-context behavioural advertising.
5. When Rinova discloses information
Rinova may disclose information from this website:
- To service providers acting on Rinova’s instructions: the website host, Salesforce as the customer relationship management system that receives demo requests, and the Microsoft Bookings service that schedules the meeting
- To professional advisers such as legal and accounting advisers
- To authorities when required by law, legal process, or to protect rights, safety, or the integrity of our services
- To a counterparty in a merger, acquisition, financing, or sale of assets, subject to this policy continuing to apply
7. Data security
Rinova maintains administrative, technical, and physical safeguards intended to protect the information it holds. Traffic to this website is encrypted in transit. No method of transmission or storage is completely secure, so Rinova cannot guarantee absolute security.
8. Data retention
Rinova keeps demo request information for as long as needed to respond to the request and to maintain a record of the business relationship, then deletes it or retains it only where a legal, accounting, or reporting obligation requires.
9. Your choices and privacy rights
You can choose not to submit the demo form. If you have submitted it, you may ask Rinova to access, correct, or delete the information you provided, or to stop contacting you, using the contact details in Section 15.
Depending on where you live, you may have additional rights, including the right to confirm whether Rinova processes information about you, to obtain a copy, to request correction or deletion, and to appeal a decision about a request. Rinova will not discriminate against you for exercising a privacy right.
10. United States state-specific disclosures
Residents of states with comprehensive privacy laws, including California, Colorado, Connecticut, Virginia, Utah, and Texas, may have the rights described in Section 9. Rinova does not sell personal information or share it for cross-context behavioural advertising, and it does not knowingly process sensitive personal information collected through this website.
11. International data transfers
Rinova operates from the United States, and information submitted through this website is processed there. If you contact us from outside the United States, you understand that your information will be transferred to and processed in the United States, where data protection law may differ from the law of your location.
12. Children's privacy
This website is intended for healthcare organizations and their staff. It is not directed to children, and Rinova does not knowingly collect information from children through it. If you believe a child has provided information through this site, contact Rinova using Section 15 and it will be deleted.
13. Marketing-site information and protected health information
Information submitted through this public website is business contact information. It is not protected health information, and this website is not the place to send patient data.
Separately, when Rinova provides services to a healthcare organization, it may process protected health information on that organization’s behalf under the agreements between the parties. That processing is governed by those agreements and applicable law, not by this policy.
14. Changes to this policy
Rinova may update this policy. The effective date and last updated date at the top of the page will change when it does. Material changes will be communicated in a manner appropriate to the change.
15. How to contact Rinova
Questions about this policy or a privacy request can be sent to:
- Email: info@rinova.ai
- Postal address: 800 W El Camino Real, Suite 180, Mountain View, CA 94040
You can also book a demo if you would like to speak with the team about how Rinova handles data in a customer deployment.